Refund policy

RETURN & REFUND POLICY
instock.world

At instock.world, your satisfaction matters!

We want you to shop with confidence. We are committed to providing quality products and a smooth shopping experience. If something is not right with your order, we are here to help.

1. RETURN ELIGIBILITY

Return requests should be submitted within 7 days of delivery.

Items should be unused, unopened where applicable, and in their original packaging, with all tags and accessories intact.

Products that have been used, damaged by the customer, or returned without original packaging may not qualify for a return, except where applicable law requires otherwise.

For hygiene and safety reasons, opened beauty and personal care products are not eligible for return unless they are defective, damaged on arrival, or incorrectly delivered, subject to applicable law.

2. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number, clear photos, and a description of the issue.

We will review your request and help arrange an appropriate resolution in accordance with applicable law.

3. REFUND POLICY

Approved refunds will be processed to the original payment method wherever possible.

Refund processing times may vary depending on your payment provider or bank.

For Cash on Delivery orders, we will contact you to arrange an appropriate refund method where available and legally permitted.

Refunds will be issued after the request has been reviewed and approved, subject to applicable consumer protection laws.

4. NON-RETURNABLE ITEMS

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return, including:

- Opened beauty and personal care products.
- Used personal care or hygiene products.
- Items damaged through misuse or improper handling after delivery.
- Products clearly marked as non-returnable before purchase, where legally permitted.

These exclusions do not affect any rights you may have under applicable law.

5. RETURN SHIPPING COSTS

If you receive a defective, damaged, or incorrect product, we will review the issue and cover reasonable return shipping costs where required by law or under our applicable policy.

For other approved returns, return shipping costs may be the customer's responsibility, where legally permitted.

Original shipping charges may be non-refundable where legally permitted and clearly disclosed.

6. HOW TO REQUEST A RETURN

To request a return or refund:

1. Contact us through our website's Contact Us page, email, or phone.
2. Provide your order number and the reason for the request.
3. Attach photos or other evidence if the product is damaged or incorrect.
4. Wait for our team to review your request and provide return instructions.

Please do not send products back before receiving return instructions.

7. OUR COMMITMENT TO YOU

At instock.world, we believe in fair policies, transparent service, and customer satisfaction. Every request is reviewed carefully, and we aim to provide a fair solution while protecting both our customers and our business.

Store Name: instock.world
Store Owner: VRMM

Phone / WhatsApp:
+91 90419 58500
+91 82643 33745

Email:
painchrohit@gmail.com
karnawalvishav12@gmail.com

Business Address:
Village: Chhanga Rai Uttar
Block: Guru Har Sahai
District: Ferozepur
State: Punjab
Country: India

For return, refund, or order-related assistance, please contact us using the details above.

Thank you for shopping with instoc+.world!